January 13, 2006
JWT's 'Twelve Facts About the Confucian Consumer'
Shanghaiist received the same email press release about the new book Billions: Selling to the New Chinese Consumer that Danwei and China Herald did. The book is written by Tom Doctoroff, Greater China CEO of the J. Walter Thompson advertising agency. And the press release includes a list -- “Twelve Facts About the Confucian Consumer” -- that was "compiled by JWT to coincide with" the release of the book. Are all Chinese consumers Confucian consumers (whatever that means)? Are all Chinese consumers the same? Of course not. But they, obviously, are different than your average Western consumer, and we believe Doctoroff is trying to explain to his (mostly Western) audience just how they are different. We are publishing JWT's list below. As Danwei said, some of the items "ring true." Others can, and should be, contested. We'd love to hear what you have to say about this list, especially our Chinese readers:
Twelve Facts about the Confucian Consumer
1. Chinese people put pineapple, not pepperoni, on pizza. All foods are divided into "heaty" and "cooling" foods, and the two must be balanced at all times. Pizza is heaty, so the pineapple cools it down.
2. In China, “fresh” means “alive.” Daoism is still a force in the People’s Republic. Daoists believe our natural state is the only “balanced” state. Therefore, Chinese have a deep aversion to manmade preservatives. For that matter, Chinese women get prickly about chemicals in shampoo.
3. Brands used inside the home are locally produced and cheaply made. Brands shown publicly are foreign made and expensive. In a Confucian society, social status is an investment, so consumers will pay a huge premium for mobile phones and high-end alcohol. At home, price sensitivity is extreme. There are no designer bedspreads. Victoria’s Secret doesn’t stand a chance.
4. Chinese people never have dinner parties. The home is a place of refuge, escape, and, every once in a while, self-expression. Comfort is key. But where you live is paramount, which is why apartment blocks sport such names as “The Gathering of All Heroes Under Heaven” and “Tycoon Court.”
5. More than 80 percent of Shanghai couples now get married with an engagement ring, up from practically zero a couple of years ago. In an unsafe world, men have to demonstrate—not talk about—their love. Women are suspicious of guys who say, “I love you.”
6. A powerful woman decorates her $1,000 mobile phone with Hello Kitty stickers because she wants to be soft on the outside and like iron on the inside.
7. In China, feminine beauty is a tool that moves a woman forward. Cosmetic surgery is all the rage because it helps a young woman land a job, not a man.
8. Soy sauce can save lives. The thinking is as follows: “If my food tastes good, my family will eat more. If my family eats more, they’ll get more nutrition. If they get more nutrition, no one will get sick. If no one gets sick, no one will lose a job. If no one loses a job, the family will be in harmony. If the family is in harmony, a new generation can be born.” Unlike anywhere else in the world, great taste ladders to good health.
9. In 1995, the Chinese middle class virtually didn’t exist. By 2005, there were approximately 100 million individuals in China with incomes in excess of $4,000 (even in expensive coastal cities, purchasing parity power is at least 2.5 versus the U.S.). By 2010, there will probably be 200 million middle-class folk.
10. The smartest guy in the class is the coolest guy in the class. Girls really and truly go for brains, not bodies. In a dog-eat-dog, hierarchical Confucian world, intelligence is the ultimate weapon. Health clubs will always be niche.
11. Chinese people squirrel away 40 percent of their income, despite making, on average, less than a tenth of U.S. per capita income. The Chinese believe the fickle hand of fate can turn against them at any time. And there’s virtually no safety net.
12. Germs are the ultimate evil. A Chinese mother’s primary role is to protect the child from harm and shield the family from invasion. That’s why air conditioners, washing machines, soap, food, dishwashers, and television sets all scream, “germ-free.”
Related:
JWT: Confused about Confucius (Danwei)
Do we need Confucius to sell aftershave in China? (China Herald)
Simple Sells (Shanghai Diaries)


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I just got a copy of the book sent to me and it rolls on in pretty much the same vein - the good news (if you are getting paid to review it) is that it's only about 200 pages long and in large type (which is bad news is you have to pay for it).
The kindest thing that can be said is that it's not really aimed at those in China but rather those outside so the sort of 'Dummies Guide' style is perhaps a good idea. On the other hand maybe it's just a dumb book - it does happen.
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Ppl react differently when they are confused. Some ask questions. Others keep quiet. This guy chooses to write a book and confuse more ppl.
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1. Chinese people put pineapple, not pepperoni, on pizza. All foods are divided into “heaty” and “cooling” foods, and the two must be balanced at all times. Pizza is heaty, so the pineapple cools it down.
...................................from my experiences, chinese ppl would much rather eat the pineapple AFTER they eat the pizza. persionally i fink sweet on salty tastes infinitely nasty... but in china they coak pineapple peices in salty water...so i guess...blah...i dunno wut im tryna say
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Hi, I wanna buy this book, where can I find a bookstore in Shanghai to buy it?
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Nowhere probably but Paddyfield in HK will send it up to you - http://www.paddyfield.com/mainstore/searchisbn.php?q=1403971692
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People need licenses to drive cars. People need licences to own guns. People need licenses to build a house, or even to open a "pink light" hairdresser.
Why dont they need licenses to write books or to open their mouths.
And no, dont come with a "freedom of speech" thing: this guy is, as someone above mentioned, adding confusion to something already so confusing. But hey, he is being "cool" while he does it, so, we should be thankful right? Wrong.
I bet this overpaid, overfed, underintelligent "marketing guru" will cash in thousands of dollars from subnormall audiences to talk about "his experiences in China"....I can see the powerpoints filled with slides with black and white pictures of little alleys and bycicles, stories about airplane food, the invariable overused "chinese people prefer red bean ice-cream over vanilla" and all other simplifications that make the average person think they actually learned something about a country they know not a much more other than they are good at ping pong and Chop Suey.
The guy was clever enough to put some "Confucianism" values in it. I hardly think he knows anything about Confucianism other than "respect older people". He probably not even read the wikipedia page for it, if I know crooks well enough that is.
Want to learn about China instead of pretending you do? Read My Country My People, from Lin YuTang. Best time investment you can possibly do.
But hey, it was printed on shiatty paper in a tiny font, so, cannot possibly be a good book can it?
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Several possibilities: (a) he is too smart, to use the shock method to generate publicity, even if he only gets negative publicity, maybe that is all what he expected. (b)he has too much a good life of being an expat working for a MNC, let alone the largest advertising company in the world, in SH, China. His hard-earned position as so-called CEO China for JWT, should somehow give him more-than-normally-expected credibility of trying to sell a book about Chinese consumers. After all there are way too many blue chip FMCG companies have been paying JWT to market to Chinese consumers. He is just going to cash in, (I bet without paying PRC Individual Income Taxes), some extra money outside his expat package as he does not really need to worry about job security, kids schooling, wife's cultrual shock in China while dining at Pizza Hut, or JWT's profitability from the fastest growing consumer market.
No matter how true these blogging reviews are about his book, I don't think this would not reflect anything negative on his annual performance evaluation at JWT, or cause any embarassment to Mr. China-Marketing-Expert. So all you bloggers can only continue to blog and eat your hearts out from this incident as yet another foreigner to reap wealth and fame from the good old C-H-I-N-A. My advice to the Chinese government would be to call Uncle Sam to find out how much money he made from the book deal and make him to pay some PRC derived taxes as he has profited from Chinese consumers' abnormal way of consuming......Don't worry he would still have enough to savor "Heaty" dishes.
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Sounds like sour grapes (or should that be pineapple?) from baluba and bruce. Anyway, judging by the JWT guy's analysis of China he hasn't been here very long.
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home de pigues, maybe you should read more sources on the subject to see what more foreigners with the right taste buds think about this bullshit book, maybe you are right that these bloggers may have aquired sour tastes after living in China for too long and when they read this kind of book get published for sale to even more remotely located foreigners. Well, having any Chinese taste or not, like Jeremy said, you cannot bullshit a bullshitter.....
http://www.danwei.org/archives/002385.html
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of the list, the "dinner party" part is the most baffling (more so than his point about the soy sauce, IMO). I mean, what did he get that from???
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Oh my, which China has this guy been living in?!
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Personally, I feel there are few things in LIFE - especially those with the complexity and longevity as the Chinese culture/people - that can be summed into 12 simple (or convoluted) points. Maybe the days of Christmas...and even that (a partridge in a pear tree?) doesn't make sense to me. Do we really have to go for the gusto like this? Even a giant leap for mankind was a small step, right?