Nick Taylor of City Weekend has edited his account of what happened at Velvet Lounge on Wednesday evening. The new story makes us feel all warm and fuzzy inside. Love it!:
At Velvet Lounge last night I was charged twice for a drink. I paid by card, entered my pin, then was asked to enter it again because it didn’t work.
My bank texts me whenever I make a transaction. It texted me twice to say I’d paid twice. It was an honest mistake by the bar staff. They weren’t trying to con me, just were just busy. The people at Velvet are nice. They run a tight ship. They weren’t trying to con me, they just made a simple mistake.
They called the manager. He assured me the mistake was mine. I explained, and showed him the messages from my bank. Eventually the amount I was over-charged was refunded to me. 10 points to ICBC, and their text alerts.
For those of you that missed it, the old un-harmonised story is here. The comments back on City Weekend remain very unharmonious though. Tsk. Check them out here.
In other news, Velvet Lounge has also left a comment on Shanghaiist to give their side of the story:
We would like to comment from our side on the above story. Firstly to Steph123. Yes the original story at City weekend has been amended because we have contacted the author and are in a friendly way working to make sure that any personal inconveniences that he may have had are being straightened out.
We have been operating for over 4 years and although we are by no means perfect, we DO run an honest and legitimate business. We can assure any skeptics that we have no interest whatsoever in trying to scam our customers out of any dishonest cash. The bad reputations from such moves would overwhelmingly outweigh any benefits. Also, we are not those kind of people.
We welcome any feedback from our customers, good or bad.
If any of the readers have any issues they wish to bring to our attention, please feel free to email us directly on [email protected] It will no doubt be more effective in resolving issues as opposed to online slandering. We do follow up on any complaints and strive to run a friendly, customer focused business.
Velvet Lounge Management
Hypocritical, much? We emailed Velvet asking for their comment on the matter, and instead of responding to our email, they chose to leave a comment on our site. That’s all fine of course, but now they want us to complain only to their mailbox?