For our friends in China unable to access the Astrill VPN service—you’re not alone. We’ve received word that several people haven’t been able to log in or access Astrill’s website all morning, and the service has attributed the issue to problems with its API servers caused by the hosting company.
Astrill sent out a series of Tweets on its official account this morning as people complained of unsuccessful login attempts.
These updates were sent out in the last hour by @astrill:
There is a problem with our API servers caused by our hosting company. They are working to fix the problem.
Unfortunately we do not have an ETA when our service will be restored. Please check our Twitter and Facebook pages for updates.
We apologize to all customers for the downtime. Unfortunately this technical issue is out of our control. Thank you for understanding.
The downtime doesn’t seem to be affecting everyone (I’m able to log in fine using Astrill right now), but we imagine it’s causing a huge pain in the ass for those of you relying on the service for web browsing.
Seeing as those of you unable to get on to Astrill are going to have a little trouble accessing their Twitter and Facebook accounts, we’ll keep you posted as updates come through. You’re in our thoughts and prayers.
Update (Friday, 9 a.m.): Astrill announced on its Twitter stream that OpenWeb should be accessible and it’s working on restoring its services one by one.
@astrill: We will publish later our press release about the incident caused by our hosting company.
–10:03 PM, 27 Feb 2014
@astrill: @shuangqiu We are working to restore all services, only OpenWeb is working at the moment. We ask for your patience.
–6:15 AM, 28 Feb 2014
Unfortunately by this time, some of us have already moved on to *other* means of VPN browsing.