A man in Australia is now seeking HK$36,000 from the Hong Kong and Shanghai Banking Corporation (HSBC) after he was forced to make a trip from his home in New South Wales to Hong Kong just to access cash he had left in his account while living there.
According to SCMP, Robert Lewis had tried to access his account in April but learned that his ATM card issued in Hong Kong was no longer valid because of a security upgrade. He also realized that he didn’t have an internet security device, and had to travel to an HSBC branch in Sydney to get one.
The Hong Kong branch rejected the state-of-address application, saying that his signature didn’t match the one in its record. Lewis had no choice but to take a nine-hour trip back to Hong Kong to access his money from the so-called “world bank”. The total amount traveled by Lewis to access his money, as calculated by the Post, was around 16,616 kilometers. He’s now seeking compensation for the cost of travel and loss of earnings, as well as some extra for the hassle.
“This has cost me an incredible amount of time and income, inconvenience, stress and anxiety. It is hardly the thing you expect from an international bank,” he was quoted as saying.
An HSBC spokesman said the bank was checking on the case, but Lewis said HSBC contacted him this past Friday to apologize after the Post took up his case.