When an associate professor at Harvard Business School ordered food from a Chinese restaurant in Boston and was charged four dollars more than the price listed online, shit more or less hit the fan.
Ben Edelman, whose teaching specializes in Negotiation, Organizations & Markets, ordered $53.35 worth of Chinese food from a Chinese restaurant called Sichuan Garden, located in Brookline Village of Boston, Massachusetts. Upon receiving his order, however, he realized with much horror that he had been overcharged by four dollars.
Edelman took the matter up with Ran Duan, the manager of a bar at the restaurant’s second location as well as the son of the restaurant’s founders. Here’s the email exchange that ensued:
Edelman, who totes a Ph.D in economics from Harvard as well as a law degree from Harvard Law School, also operates a consulting firm that advises big names such Microsoft and the NFL on “preventing and detecting online fraud (especially advertising fraud).”
Ran Duan, who was featured on the cover of GQ magazine as “America’s most imaginative bartender”, relocated to the US with his family when he was three years old. He explained in a Boston.com report that his restaurant doesn’t have the money for a PR team. “I have worked so hard to make my family proud and to elevate our business. It just broke my heart,” he said.
Edelman, in the same report, said that he doesn’t normally seek out trouble with neighborhood eateries. “I mostly look for malfeasance by larger companies…It certainly seems like a situation that could call for legal redress. But this is a small business in the town where I reside.”
The professor, who admitted that his slightly overpriced food was “delicious”, added that he plans to “take a few days” to decide whether he wants to pursue further legal action.
Sichuan Garden, meanwhile, is in the process of updating its menu—a good move in light of all the exposure the website will be receiving in the next few weeks.
[Images via Boston.com]