At last, one of Shanghai’s leading taxi companies plans to enforce a “two strikes and you’re out” rule for taxi drivers who cherry-pick their passengers.
Shanghai Dazhong Taxi Co has recruited 100 members of the public to act as “service supervisors” in order to catch fussy drivers who refuse service to certain customers.
Lin Yi, general manager of the company’s Pudong branch, has claimed that the role of a service supervisor will be to flag down taxis at random and request to be taken to various locations.
If the driver refuses the fare, he or she will face a fine of 200 yuan (US$32) and be suspended for 15 days. If the same drivers are caught cherry-picking passengers for a second time, they will be immediately sacked.
As well as cracking down on fussy drivers, the service supervisors will assess the quality of the service provided, including cleanliness of the vehicle and also the driver’s attire.
Hopefully this measure will reduce Shanghai’s shameful history of taxi disputes, after one man went as far as to sue a taxi company for 3,000 yuan when he was refused a cab ride.
Several other taxi companies, including Jinjiang and Qiangsheng, have also put new rules in place to combat the issue of cherry-picking cabbies.
This crackdown on cabbies will hopefully reinforce similar initiatives taken last year to reduce rogue drivers.
By Freya Twigden