Undercover investigation has revealed some pretty sickening cleaning practices at popular budget hotel chains in Hangzhou.
Footage aired on Hangzhou TV showed cleaning staff at a Home Inn near West Lake wiping up the toilet seat, floor and shower glass in the bathroom with guest bath towels. At another branch located at the city’s Southern Song Imperial Street, a cleaning lady used the same brush to scrub the sink, toilet and floor. She was also seen cleaning a toilet with a guest towel.
Similar cleaning styles were seen at a Pod Inn, although a receptionist told the reporter that different colored sanitized cloths were used for the toilets, sinks and other surfaces.
Maids at a 7days Inn were kind enough to keep their hands off the guest towels, instead using a piece of all-round cloth for toilets and sinks. Ahhhh.
7days Inn has remained silent following public outcry over unsanitary cleaning procedures witnessed in the footage, while Home Inn and Pod Inn have apologized on Weibo, promising to carry out further investigation.
Home Inn said in a post on April 23 that it was “ashamed” and promised that “quality control will be strengthened”.
Home Inn has over 2,000 hotels in more than 300 Chinese cities, according to Sina News. The same hotel chain came under fire in 2012 when an undercover reporter in Qingdao, Shandong province found that housekeepers were using the same towel to clean toilets and drinking glasses.
The reporter, posing as a job applicant, was told by one of the cleaners, “The hotel is very dirty. I’d never want to stay here”.
Watch the footage here:
By Katie Nelson and Lily Lin