An angry Hong Kong tour guide who threw bags belonging to mainland Chinese visitors off their coach may lose her license if she doesn’t explain the incident within two weeks.
According to the South China Morning Post, the Travel Industry Council of Hong Kong has demanded an explanation from the tour guide, surnamed Cui, for the outburst within the next 14 days.
In a video clip, believed to have been taken by the driver, the tour guide yells in Putonghua to about 20 people on the pavement: “[You] don’t even bring your bags along. Are you on a shopping tour?” She then walks down the bus picking up several bags before throwing them out into the street.
Wu Siu-ieng, chairman of the council, said that they had been unable to reach Cui by phone and that if she did not respond to the letter, she would likely be punished. Cui received her licence in 2005 and was previously suspended for a month in 2009 following a complaint about her attitude.
Wong Ka-ngai, chairman of the Tour Guides General Union, said it could not reach Cui either, but he was not prepared to pass judgement, blaming instead the policies of the Travel Industry Council.
Tour guides in Hong Kong are reliant on commissions to make a living and so do their utmost to encourage mainland tourists to spend as much as possible. In 2010, a tour guide famously lost her licence after a video showed her ranting at mainland tourists who hadn’t spent enough.
By Dominic Jackson