A travel agency in Yunnan province has been forced to suspend operations after one of its employees was filmed unleashing a rant on a bus full of visitors because they weren’t spending enough at scenic spots.
The guide, Chen Chunyuan, had her license revoked and her employer, the Kunming Fenghua Travel Agency, was fined 20,000 yuan.
The ordeal went down on April 12 as the group was traveling from Lijiang to Kunming and was headed for Xishuangbanna, according to a report on People’s Daily. Video footage showing the guide ‘venting frustration’ on the travelers because they failed to spend enough money at a jewelry shop went viral after being posted on May 1.
“The bus is prepared for tourists who have moral standards and conscience. If you do not have these, you are not fit to sit here,” Chen had said angrily.
“If each of you cannot spend 3,000 to 4,000 yuan, we will cancel the trip. Your flight tickets home will also not be covered in this trip as well,” she went on.
“You need to at least spend for the sake of your conscience. If you cannot do that, there will be retributions coming to you,” she added.
The China National Tourism Administration investigated the incident as soon as it began circulating online.
Tour guides commonly arrange deals with shops at scenic spots and encourage travelers to spend there as a way to earn commission. In February, a Harbin woman complained that a tour guide in Hong Kong refused to take the group to Disneyland unless each person spent 4,000 RMB at a jewelry store.