China’s biggest online travel agent, Ctrip, claim that their website was down for several hours yesterday because of a staff error, and not from a cyber attack.
Yesterday, the company’s spokesman, Shi Kaifeng, told SCMP that their website and mobile app were unresponsive because of an attack by “unidentified sources”, which began around 11:00 a.m. on Thursday.
This morning, however, Ctrip posted on their official Weibo account to confirm that service stopped because of an “operation error made by a staff member“. They apologized for any inconvenience caused and also reminded their users that all services have resumed.
Although the site was up-and-running by 10:45 p.m. yesterday, netizens were disappointed that Ctrip had not announced their malfunction earlier. Eva Liu, a Shenzhen-based operations manager, told SCMP, “It should at least say something on its WeChat or Weibo or let us know if our booking will work or not”.
Shi has reassured customers that all personal information and credit information have been kept safe.
[Image via Ctrip site]
By Sharon Choi