A restaurant owner in Sichuan has made headlines after tracking down and assaulting a customer who left a negative review of his establishment online.
Unfortunately, this time, the restaurant owner actually found the man and stabbed him, leaving 19 stitches in total on his thumb, index finger, collar bone and temple.
The customer, under pseudonym Wang, ordered a Donkey Sandwich (驴肉火烧) through online delivery platform Ele.me. Angry at the time taken to deliver his food, Wang left a scathing review
I ordered the take out at 9 a.m. and it took 62 minutes for them to deliver it. The app shows that the restaurant is only 300 meters away, and it took them an hour! This was going to be my breakfast, but is now my lunch.”
Two days later, when Wang was leaving his house, the restaurant owner on a motorcycle asked if he was the one who ordered take out two days ago. Sensing that something wasn’t right, Wang pulled out his phone to call the police, but it was too late. After a short brawl, the owner pulled out a knife and cut him multiple times.
The restaurant has agreed to pay for his medical costs, ignoring emotional damage and potential salary loss.
As well as blaming the restaurant owner, Wang was appalled by the company’s reaction. He stated that Ele.me didn’t respond to his complaint until two days after he called. Furthermore, he accused the company of not removing the restaurant from the platform, only revoking their right to let customers pay online and not the “pay in cash” option.
Ele.me released a statement on Weibo, confirming the incident, as well as protecting their reputation of course:
Regarding the attack on the Jinan user, we have been working closely with the police and cooperating with the investigation, to protect the rights of our users. We denounce this act of violence. However, we will take legal action to individuals who spread false information concerning the incident, aiming at damaging our reputation.
Perhaps sugarcoating might help?
By Sarah Lin
[Images via Tencent]