Since opening Shanghai Disneyland has been the talk of the town, unforunately much of that attention has been negative. From fraudulent tickets scams to trashed park grounds to the uncivilized behavior of park-goers, the issues appear never ending.
The most recent scandal is the unannounced closure of several popular attractions within the park. Five sites, including the popular Pirates of the Caribbean and Roaring Rapids rides, were closed down due to maintenance issues.
After waiting in line for hours, visitors were outraged when it was announced over the loudspeaker that the rides had been closed due to unforeseen circumstances. Park-goers were given no warning that the rides would be forced to shut down and many people have questioned why the park wasn’t more proactive in informing them.
Some have even asked whether there is a larger issue at hand, the safety of the $5.5 billion park itself. But officials have assured everyone that regular safety checks are performed on all the rides.
After receiving an influx of complaints about the sudden ride closures, Disney eventually issued all angry visitors a park pass, valid for one year, but refused to give any other type of refund.
This solution doesn’t really work for one woman surnamed Liu, who traveled with her son all the way from Gansu province to spend the day at the park. She estimates that they spent just one hour enjoying themselves and the rest of the time waiting in lines.
“Why didn’t you inform tourists of the plan in advance, rather than just leaving them waiting for hours in vain?” Liu said, according to ECNS.
After explaining to Disney staff that it is not feasible for her to make the journey again, and arguing with them for over an hour, Liu was still not given a refund. She says that even with the 1-year pass, she won’t be back (Hey, we’ll take it!).
Shanghai Disney Resort said it is sometimes necessary to close down rides and impossible to give attendees advance notice. With seemingly little sympathy for the disappointed visitors on the day, Disney did manage to boast about its popularity, referring to its “robust demand and strong consumer interest,” reports SCMP.
You know Wang Jianlin’s gotta be liking all this. Of course, Disney just shut down some rides temporarily, not the whole park.
By Robin Winship