If you’re trying to get a job at Cathay Pacific and your interviewer asks you if you should help a passenger cook his live crabs. You should say NO. Because apparently a Cathay ground staff member is now in some hot water for doing just that.
Last week, a passenger returning home to Taiwan had a problem, namely a box full of 20 live hairy crabs from Hong Kong that he couldn’t get through customs at Taipei’s Taoyuan airport. Officers told him that it was simply impossible to bring raw seafood onto the island.
But cooked seafood, now that was a different story.
So, the man went off to find someone to help him with his live crab problem, confronting a Cathay Pacific ground crew member and asking for his assistance. The man happened to be a “diamond” card holder in Cathay’s Marco Polo Club, the highest possible tier. The worker said he’d help.
Completely ignoring proper immigration channels, the employee escorted the traveler to the airline’s VIP lounge on the departure floor and asked them to cook up the crabs.
However, they didn’t have the capabilities, so the worker was left to wander the airport for other answers. Eventually, they came upon a restaurant inside the airport that the man frequented. The cooks agreed to help… before seeing the number of crabs to be cooked. But eventually, they relented and manged to cook all 20 crabs in an hour.
The man returned to customs and was allowed to leave with his box full of still-hot crabs.
The strange tale was leaked by fellow passengers to Apple Daily. After it was printed police launched an investigation into the incident and the over-eager employee faces disciplinary actions from Cathay Pacific.
According to SCMP, an anonymous experienced flight attendeant symphatized with the worker, saying that employees are under a lot of pressure to please the company’s high-flyers.
Cathay requires us to treat every passenger with sincerity, especially ‘diamond’ members. We have to greet them and introduce ourselves on board every flight. The ground staff member might have misinterpreted what the company required of us.
I don’t think the staff member should be punished because the company places emphasis on the loyalty programme, which gives us unnecessary stress. The employee was just inexperienced.
Makes you wonder if a diamond card holder could swipe a life jacket from a Cathay Pacific flight.
Anyway, if this story has left you with a hankering for some hairy crabs, then you can order some online here and have them delivered straight to your doorstep anywhere in China, skipping the hassle at customs.