While Chinese tourists’ manners may or may not be improving, once you earn a reputation, it’s hard to shake it.
The China National Tourism Administration (CNTA) released the results of a survey on Wednesday in which it conducted interviews with 3,650 people from 10 different foreign tourist destinations — the United States, the United Kingdom, France, Japan, South Korea, Thailand, Singapore, Indonesia, Hong Kong and Taiwan — to gauge their feelings about the behavior and image of Chinese tourists in their country.
Almost half of those surveyed said that they had seen an improvement in Chinese tourists’ manners over the past five years, a result that the CNTA is hailing as a positive finding — as it sounds better than “over half of those surveyed said that they had seen no improvement in Chinese tourists’ manners whatsoever over the past five years.”
Interestingly enough, the most positive feedback came from countries far away from China which receive fewer Chinese tourists — countries like Indonesia, France, Singapore, the UK and the US.
Meanwhile, neighboring destinations held more unfavorable views about Chinese tourists. Worst of all was Japan. Just 18.9% of Japanese respondents said that they had noticed any improvement in manners.
Here are the top 10 behaviors that respondents most commonly mentioned Chinese tourists being guilty of:
1) Making a racket in public
2) Cutting in line
3) Showing no respect for local culture and customs
4) Spitting in public places
5) Urinating and defecating everywhere
7) Speaking impolitely
8) Taking photos when they are not allowed to
9) Smoking in public places
10) Not remaining rational when unsatisfied with services
When asked to rank the image of Chinese tourists on a scale of one to 10, the average response ended up being a 5.2. Not great, but it certainly could be worse?
Even if Chinese manners do improve, it will take a while before perception catches up with reality. The scars are simply too deep.
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